Leon, P. C. D. (2017) “Sustaining Total Quality Management in an ISO 9001:2008 – Certified Philippine Local Government Unit: The Case of Calapan City”, Journal of Management and Development Studies, 6, pp. 23–42. Available at: https://jmds.upou.edu.ph/index.php/journal/article/view/23 (Accessed: 22 November 2024).