Extent of Use of Communication Technologies in the Referral System Among Nurses and Perceived Provision of Care Among Patients in Private Hospitals in Roxas City.

Abstract

Digital technology like the use of computers and other mediums of communication such as mobile phones has become a necessity in this age of advanced information technology. This study was conducted to determine the relationship between the extent of use of communication technologies in the referral system using short message/messaging service or SMS among nurses and the selected demographic profiles including the provision of care as perceived by patients in private hospitals in Roxas City. This descriptive-correlational research was conducted for two years during the COVID-19 pandemic. The study covered nurse respondents working in two tertiary private hospitals in Roxas City and selected admitted patients which includes 150 nurse respondents and 150 patient respondents. The IBM Statistical Package for Social Sciences (SPSS) Statistics 28 software was used to process the data. This study shows that the extent of use of communication technologies in the referral system as perceived by nurses and the perception of provision of care as perceived by the admitted patients have no significant relationship. Moreover, the extent of use of communication technologies in the referral system and the demographic profile such as age, sex, civil status, educational attainment, employment status, length of service, and area of assignment were not significantly related except for the length of service.